§01
Every job.
Every date.
In public.
Keystone manages residential buildings and publishes the maintenance log for every one of them. No account, no portal login, no request form to find out what happened.
Most recent close
Record 4417
Water ingress, ceiling · Flat 12, Alder Court
§02
We publish the log because you are paying for it.
A service charge buys work on a building. If the work is real it can be written down, and if it is written down there is no reason it cannot be read. These four words appear on every record, and they mean exactly this:
- Logged
- The report has reached us and been given a record number. The number exists from this moment, whether or not anyone has looked at it yet.
- Scheduled
- A contractor has accepted the job and a date is agreed. The date shown is the one agreed, not the one we would prefer you saw.
- Attended
- Somebody has been on site. Attending is not fixing, and the log keeps the two apart: a job can be attended twice and still be open.
- Closed
- The work is finished and signed off. Nothing is closed to tidy the list, and a closed record keeps every date it collected.
§03
The log for every building we manage, open to anyone.
Sample data. The records below are illustrative entries for a fictional portfolio and do not describe real buildings, real contractors or real work. Filter them by status; the full table is what loads.
| Record | Property | Job | Logged | Closed | Status | Photo |
|---|---|---|---|---|---|---|
| 4417 | Alder Court, Flat 12 | Water ingress, ceilingPlastering | 2026-08-24 | 2026-08-26 | CLOSED | None filed |
| 4416 | Alder Court, Flat 04 | Trap leak under sinkPlumbing | 2026-08-23 | 2026-08-24 | CLOSED |  |
| 4415 | Marlow Terrace, No. 8 | Socket faceplate replacedElectrical | 2026-08-22 | 2026-08-22 | CLOSED |  |
| 4414 | Beckett House, stairwell B | Stair light out, floors 2–4Electrical | 2026-08-21 | 2026-08-23 | CLOSED |  |
| 4413 | Beckett House, Flat 21 | Window catch will not closeJoinery | 2026-08-20 | 2026-08-27 | SCHEDULED | None filed |
| 4412 | Marlow Terrace, No. 3 | Boiler pressure lossHeating | 2026-08-19 | 2026-08-21 | CLOSED | None filed |
| 4411 | Alder Court, bin store | Door closer replacedLocksmith | 2026-08-18 | 2026-08-20 | CLOSED | None filed |
| 4410 | Beckett House, roof | Slipped tile, front elevationRoofing | 2026-08-18 | — | OPEN | None filed |
| 4409 | Marlow Terrace, No. 8 | Gutter blocked at rearRoofing | 2026-08-17 | 2026-08-25 | SCHEDULED | None filed |
| 4408 | Alder Court, Flat 07 | Extractor fan noisyElectrical | 2026-08-16 | — | OPEN | None filed |
| 4407 | Beckett House, Flat 15 | Radiator cold at topHeating | 2026-08-15 | 2026-08-17 | CLOSED | None filed |
| 4406 | Marlow Terrace, No. 3 | Front gate hinge droppedJoinery | 2026-08-14 | 2026-08-18 | CLOSED | None filed |
§04
What each column is promising.
01
Record
The number a job is given the moment it is reported. It never changes and it is never reused, so a record you read today can be found again in a year.
02
Logged
The date the report reached us — not the date we opened it, and not the date a contractor was found. If those are far apart, the log shows it.
03
Closed
The date the work was signed off as finished. An open job shows a dash, not an estimate. We do not publish a date we have not reached.
04
Status
Open, scheduled or closed. There is no fourth state and nothing is archived out of view: a job that stays open stays visible on this page.
§05
Opened in full
Record4417
Illustrative — a damp-stained ceiling corner of the kind reported. Not a photograph of Flat 12.
Illustrative — a repaired and repainted ceiling corner. A different room, not the one above after work.
Event timeline
2026-08-24 08:41
Reported by the tenant of Flat 12: brown staining spreading across the bedroom ceiling.
Logged by duty office
2026-08-24 09:15
Attended. Leak traced to a failed compression joint in the flat above, isolated at the stopcock.
Plumbing — attending contractor
2026-08-24 14:20
Joint replaced and pressure-tested. Ceiling left to dry; no making good attempted while wet.
Plumbing — attending contractor
2026-08-25 10:05
Moisture reading taken at the join. Still above threshold, so the plastering visit was moved to the following morning rather than forced.
Site inspection
2026-08-26 11:30
Damaged plaster cut back, patched, sealed and repainted. Tenant present at sign-off.
Plastering — attending contractor
2026-08-26 16:00
Closed. Two days from report to sign-off, one of which was drying time.
Closed by duty office
This record is illustrative, like everything else on the page. What it is showing you is the shape: who said what, on what date, and what was actually done — including the day nothing happened because the plaster was still wet. A log that hides that day is not a log.
§06
Buildings we keep the book for.
Sample portfolio. Names, unit counts and join dates below are illustrative records for a fictional company, not a statement of scale.
Marlow Terrace
Terraced houses · 6 units · joined 2021
Beckett House
Apartment block · 34 units · joined 2019
Alder Court
Mixed use · 14 units · joined 2023
§07
From a phone call to a closed record.
01
You report it
By phone, by email, or by stopping somebody in the lobby. However it arrives, it is written down the same way.
02
It gets a number
The record appears on the public log the same day, with the date it reached us — before anyone has decided what to do about it.
03
A contractor attends
The trade and the agreed date go on the record. If the date moves, the log shows that it moved rather than quietly replacing it.
04
It closes, and stays readable
Signed off, dated, and left on the page. Closed records are never removed to make the recent list look shorter.
§08
The office that keeps the book.
There is no clever system behind the log. There is a desk, a duty phone and somebody whose job is to write down what was said, in the words it was said in, on the day it was said.
What makes it unusual is not the record. It is that we do not get to edit it afterwards. A job that took three weeks reads as three weeks, and the only way to make the page look better is to manage the buildings better.
§09
Plain terms
The things a management company usually leaves for you to discover.
- We do not publish tenant names, flat-level contact details or anything that identifies who reported a job. The record says what was wrong, not who said so.
- We do not offer a 24-hour emergency callout as standard. Out-of-hours work is arranged case by case and the log shows when it was arranged, not a response time we would like to claim.
- We do not guarantee a close date at the point of logging. A date appears when a contractor has accepted the job, which is why some records sit open with no date at all.
- We do not remove or amend a closed record. If we got something wrong, the correction is added underneath with its own date.
- We do not manage buildings we cannot get contractors to. If nobody will travel to a building at a price its service charge supports, we say so before we take it on.
Keystone Management is a fictional brand and the terms above are written to demonstrate the voice of this template. They are not a contract and no service is being offered on this page.
§10
Ask for the log on your building.
Tell us the building and what you are responsible for. We will reply with what a Keystone log for it would look like — the columns, the publishing interval, and what would and would not appear on it.
Enquiries are read by the duty office and answered in the order they arrive. There is no ticket number and no automatic acknowledgement — a person replies, or nobody does.